Refund policy
Return & Exchange Policy
You have 30 days to request a return to ensure your complete satisfaction with our products.
Return Conditions
To be eligible for a return, your phone case must be in the same condition that you received it:
- Unused and in its original condition.
- Inside its original packaging with all labels and tags attached.
- Accompanied by the receipt or proof of purchase.
How to Initiate a Return
To arrange a return process, you can contact us via email:
raizshopsa@gmail.com
Please note: Products must be shipped to the specified address after contacting us. If your return is accepted, we will send you a shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: raizshopsa@gmail.com
Damages and Issues Upon Receipt
Please inspect your order upon receipt and contact us immediately if the phone case has a manufacturing defect, is damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
- Custom-designed or engraved products (personalizations).
- Sale items and gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new case.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at: raizshopsa@gmail.com